Ian McNaught Davis & My Computing Evolution

Ian McNaught-Davis passed away last week aged 84. His name won't be familiar to most people but during the 1980's he was a familiar face on TV and more often than not he was promoting the early computers such as the BBC Micro, Acorn and Archimedes. Together with Chris Serle, another familiar face from 80's TV, he hosted in 1983 'Making the Most of the Micro' and earlier 'The Computer Programme'.

Both were attempts to sell the concept of computers playing an integral role in among the general public and industry. Little did they know back then just how much an impact the personal computer would have on the World and the development of the Internet which now joins these devices to a vast network of information and media. It's difficult to know how influential these programmes were given that computer ownership was extremely low. In the US, ownership was as low as 15% of the overall population. It would be another ten years before things really began to take off. Up to then there had been many attempts at developing a 'standard' home computer and I recall with fondness owning a few of them.

Nowadays we look back at these 'museum pieces' the same way we do a vintage car or wind-up gramophone. Their use was often limited to very basic games or simple word processing, but that was all we really needed at the time, and even this seemed amazing.

The dial-up modem made it possible for computers to connect to other computers and I recall using early Bulletin Board Services to access local information and news. Many of these were run from people's homes and the slow data rate and call costs made this a very expensive activity.

CompuServe was my first portal to the Internet in the early 90's. It wasn't 'true' Internet as we know it now - more a selection of sites made available via a portal. Even then there were just a few hundred sites available, each easily categorised according to content. I recall my excitement at having a whole electronic library of information at my fingertips and would regularly sit up half the night browsing these fledgling sites on my US Robotics 28 kbps modem.

Much of the time was spent patiently waiting for the pages to load, one line at a time, such were the limitations of modem technology back then. However, it worked and it was exciting - a taste of what was to come.
I don't remember when exactly ISDN became available domestically. It had been used by business for many years but for a time, BT marketed it to the general public as 'super-fast' access to the Information Superhighway. In reality, it was two phone lines joined together to give twice the maximum bandwidth. Even wit the two lines, the line speed was only about 256 mbps. By today's standards, this is very low but back in the mid to late 90's, this was high speed and with the limited complexity of sites, pages loaded quickly. This was a major step forward and opened the door to streaming audio and video - albeit at very low definition and bit rate. Most importantly, it worked and it worked well. ISDN wasn't around long enough to be established as a standard for domestic Internet access. It wasn't marketed, it was a lot of work to install, it wasn't user-friendly and it was expensive. The need to dial-up each time meant that forgetting to disconnect after use could mean staying connected for many hours, each minute of which was charged at a premium. I recall one month receiving a bill for £800 simply because I had forgotten to disconnect.
I was a latecomer to ADSL. I had moved from South London in 2001 and in South Lincolnshire, it took another couple of years before it reached me. I moved with my job, then in IT, so I was able to have ISDN re-installed in my new home, and installed again in my current home a few miles up the road. When it finally came, ADSL was a massive leap from ISDN. The biggest bonus for me was the ability to have several computers connected to the Internet simultaneously. Being permanently connected was a good feeling and it was great not having to worry about connecting and disconnecting. I could use my phone at the same time too - something I couldn't do with ISDN or dial-up.

Youngsters growing up with this technology know of nothing else. They are used to the Internet being there, being constantly connected from computer, tablet and mobile. My son will remember the Internet as it is now - fast, dependable and always there. What's next? Well super-fast fibre is the next step and swathes of the UK are being connected right now. As with ADSL, it will take some time before it reaches me. Roll-out is dependent on viability, cost-effectiveness and take-up. In a village of just a hundred or so homes, there won't be anywhere near the demand and for most people, ADSL provides adequate speed and bandwidth. However, even now there are signs that ADSL may be struggling to provide the bandwidth needed. I already see my 7 year old son placing huge demands on our connection to the Internet. He has discovered YouTube and streaming video services such as BBC iPlayer, and with much of it available in high definition, he often 'hogs the bandwidth' and makes it difficult for me to catch up on the latest news or check my bank account. Even now, the quantity and quality of information and media available to us is dictating the way we connect. As the Internet has grown, so too has our demand for what it can offer. The problem is that it grows faster than our ability to connect and feed from it. Perhaps fibre will eventually satisfy all our needs.
So I look back at where we have come from and how fast technology has developed since the first time I heard the high pitch squeal of my modem as it 'shook hands' with another modem in a far off location. We've come a long long way. I wonder what Ian McNaught Davis would be predicting now if those programmes were made again today? Rest in peace and thanks for helping us to understand now what we understood then.

The Fourth Utility & Being On-Hold

I've been without Internet service between 10am and 3pm today. I say 'Internet Service' rather than Broadband or ADSL as it was the service at fault rather the actual ADSL connection to the exchange. I know this as I know what to look for, plus of course my router tells me what's gone wrong. It is therefore so thoroughly frustrating and stressful when I am forced to report a fault to my provider TalkTalk (formerly Pipex). It should be noted that up until a couple of years ago when Pipex was swallowed-up by the TalkTalk / Carphone Warehouse empire, I had had not one single problem with my service.
TalkTalk insist on using an Indian based call centre. When you question them, they tell you they are in Delhi but they very cleverly make sure they know what's going on here including the weather conditions so they can have anyone believe they are in the same country. The people in Delhi are trained to ask a pre-set list of questions separated by the odd pleasantry. This is so frustrating, especially when I know what the problem is. The diagnostic tests are unnecessary and a waste of time. I can see the exchange, I have ADSL so the fault is at your end, not mine. The only thing that stops them and makes them begin to treat me as an IT professional of 15+ years is when I tell them I am 'ex BT'. This is the only way to get them to break away from their lists and diagnostic checks. They seem to recognise this. It is code to switch them from normal mode to expert mode, and it works for me every time. A word of advice though, if you are going to use this ploy then I'd suggest reading up on the terminology used by engineers including a basic description of how your local telephone exchange works. It does work though.
How strange it was then that mid-call, my Internet service suddenly sprang back to life... The router at Talk Talk Network Centre was doing its job once again and negotiating successfully with my Internet routing request bounced across the network from my little exchange here at Gedney Drove End. A little more than just coincidence me thinks. More likely to be someone spotting that a router had tripped or a repeater was down. I'm back and running once more. My withdrawal symptoms are receding and I feel connected once again. My relationship with TalkTalk has once again been stretched to near breaking point. Four hours without Internet service is not good, not in 2012. I should change provider, I know I should. But the effort and stress involved in doing so is preventing me from doing it. I know how much hassle is involved, and so do the providers. That's why they make it so difficult to switch. Once they have you, they pretty much know you'll stay with them no matter the service you receive. This is of course bad, very bad but is true of all main utilities. The industry needs to change and switching can be made so much easier, but it's not in the providers interest so they don't bother. I simply couldn't cope with being without my Internet services for up to a week. I'm far too addicted to my instant news, information and mail.

Finally, I'm afraid it's also Santander's turn for a moan. I have to call them each month around this time to pay a little off a loan I have with them. I was unable to make my contractual payments so I have an arrangement with them to pay a little each month. Rather than let me pay using Internet Banking, a swift, safe and guaranteed method used my millions, they insist I call and pay using my debit card. This is always a stressful process for me and it's a relief when I can pay them without being reminded of how heavily in debt I am with them and how bad I have been in falling ill and daring to default. I begrudgingly accept I have to do this each month but can I please request that they change their on-hold music. It is bloody awful and can only have one intention of causing maximum stress to the caller.
A short audio clip will appear here once I've worked out how to add it!